Frequently Asked Questions

General Questions
New Vehicle Questions
Used Vehicle Questions
Selling / Lease Breaking Questions

• What do you do?
• How much will it cost me to use your services?

• Where will my new vehicle come from?
• I don't want to travel a great distance to have my vehicle serviced.
• How do I know you'll get me the best price through your Full Concierge Service?
• With all the negative stereotype of the auto industry, how do I know I can trust you to truly work on my behalf?
• Do you receive any referral fees or compensation from any other source on my deal?
• Am I better off buying the Full Concierge Service or doing it myself?
• How can a Best Price Report help me?
• Can I do even better than the data on your Best Price Report?
• Do I still get the warranty and any manufacturer incentives if I buy your report or use your Full Concierge Service?
• Why is a Best Price Report better than knowing the dealer's invoice price?
• What about all the extra fees that dealers charge?
• How do I get started?

• If I buy a used vehicle with your help, how do I know it won't be a lemon?
• What if I don't want the vehicle after you have made a commitment on my behalf?
• Do I have to take care of getting the vehicle registered into my name or is that something you do?
• Aren't auction vehicles junk? I thought auction vehicles were those that nobody else would buy.
• If I buy through auction, I'm concerned about buying the vehicle sight unseen?
• If I buy a vehicle through auction, how can I be assured that it isn't a lemon?
• What are the pros and cons of buying an auction vehicle through Automall Network?
• What if we have already found a vehicle we like and would like you to simply negotiate the deal for us?

• Why should I use your consignment service to sell my car?
• Do you buy cars outright?
• Isn't is better and easier to simply trade my car in?
• How do I break my lease using your service?
• Am I better off finding someone to take over my lease?